In most of the commerce and fulfillment systems, the problems get noticed too late in the game. A delivery issue usually appears only after the shipment is already late and a payment gateway issue may become visible only after the customer has already experienced the...
Optimizing SaaS Customer Lifetime Value (CLTV) requires continuous collection and monitoring of customer behavior data. Traditional data science pipelines lack scalability due to manual feature engineering and misalignment between transactional and analytical...
For years, the gold standard in retail personalization has been the recommendation engine. The recommendation engine functions as the primary retail personalization standard that many retailers have used for market personalization for multiple years. These early...
Data Science Salon Seattle is a virtual event where AI researchers, data scientists, and e‑commerce professionals can exchange experiences and ideas without the need to travel or relocate. In doing so, the event follows the DSS mission to make the latest technologies...
Market study notes that customer churn costs US provider a staggering $168 Billion per year and a just a 5% increase in retention can boost profitability by up to 75%. In addition, a customer’s likelihood to make another purchase increases by 2.3X after their 3rd...
Did you know that organizations risk losing an average of 8% of their revenue due to poor Customer Experience (CX)? This significant potential loss can be attributed to the fact that over 50% of consumers either decreased or stopped spending with a business after a...
In the growing landscape of e-commerce, making decisions based on correlation alone is insufficient and potentially misleading. Causal inference provides a more sound methodology that identifies the true factors influencing customer behavior and business...
As technology continues to advance, AI has become an integral part of the e-commerce industry. However, there are several challenges that AI faces in this domain. One of the major challenges is ensuring personalized and accurate product recommendations for...
The ecommerce industry has experienced significant changes in recent years, thanks to the advanced applications of artificial intelligence (AI). Leading retailers such as Amazon, Walmart, and Chewy have effectively utilized AI to enhance personalization, streamline...
With the launch of ChatGPT in November 2022, Generative AI quickly became the biggest new technology trend emerging in recent years. The focus and surrounding excitement were mainly placed on its ability to generate text and carry on a perfect conversation. However,...